Privacy Policy

THANKGAIN HK CO., LTD ("THANKGAIN HK", "we", "us") operates thankgainglobal.com. This policy explains what information we collect when you use this website — in particular our RFQ (Request for Quote) form — and how we use it. This is a general policy intended for our international B2B buyers; if your local law requires additional disclosures, the rights described below apply to you as well.

1. Information We Collect

We collect information you choose to give us directly. We do not require an account and we do not currently use analytics or advertising cookies on this site.

• RFQ form: the product, specification, quantity and timeline details you enter, plus the email address you provide so we can reply.
• Direct contact: if you email, call, WhatsApp or WeChat us directly, we receive whatever information is included in that message (e.g. your name, contact details and inquiry).

2. How We Use Your Information

• To respond to your quotation request or inquiry.
• To prepare quotations, samples and trade documentation (PO, invoice, packing list, export paperwork) if you proceed with an order.
• To keep a record of past inquiries so we can follow up accurately.

We do not sell your information, and we do not use it for advertising.

3. Third-Party Services We Use to Deliver This

Depending on which contact method you choose, your message may pass through one of the following third-party services before it reaches us:

• Formspree — when enabled, our RFQ form uses Formspree to deliver your submission to our email inbox. Formspree processes the form fields you submit; see Formspree's own privacy policy for how they handle that data in transit.
• WhatsApp / WeChat — if you choose to contact us via WhatsApp or WeChat, that conversation is subject to WhatsApp's or WeChat's own privacy policy in addition to this one.
• Email — messages sent via mailto links are delivered through your own email provider.

4. Cookies

This website does not currently set analytics, advertising or tracking cookies. If that changes in the future, we will update this policy and, where required, ask for your consent before any non-essential cookies are set.

5. Data Retention

We keep RFQ and inquiry records for as long as reasonably necessary to respond to you, fulfill an order, and meet our own bookkeeping and legal obligations, after which we delete or anonymize it.

6. Your Rights

You can ask us, at any time, to:

• tell you what information we hold about you;
• correct inaccurate information;
• delete your information, unless we need to keep it for a legitimate business or legal reason (e.g. an active order or invoice).

To make a request, email us at the address below.

7. Changes to This Policy

We may update this policy from time to time, for example as our contact tools or form provider change. The effective date at the top of this page will reflect the most recent update.

8. Contact Us

THANKGAIN HK CO., LTD
Room 06, Blk A, 23/F, Hoover Ind Bldg, 26-38 Kwai Cheong Rd, Kwai Chung, N.T., Hong Kong
Email: thankgain@thankgainglobal.com